Terms and Conditions

а) Този електронен магазин, принадлежи на фирма „NH parts” LTD, with address: 2 Vtora, 5000, Veliko Tarnovo, ID: 206701161

b) We are manufacturers and direct importers and distributors of the products we offer.

в) Общите условия дефинират правните взаимоотношения, които настъпват при покупка на артикули от посочения онлайн магазин, между „ NH parts” LTD от една страна, наричан по-долу за краткост ДОСТАВЧИК и потребителя-клиент от друга, наричан по-долу за краткост КЛИЕНТ.

d) Pressing the “BUY NOW” button is considered an expression of agreement with the specified conditions for use of the electronic store.

e) The SUPPLIER has the right to change these terms and conditions at any time without prior notice. The revised terms and conditions come into force after they are published on the site.

Products

a) The SUPPLIER provides the CUSTOMER with: – a selection of products that he can purchase. – accurate information (importer, manufacturer, weight, storage conditions, method of use) for the products that the CUSTOMER can purchase – exact price of the products that the CUSTOMER can purchase.

Prices

a) The prices in the online store are for 1 item with VAT included, unless otherwise stated.

b) The advertised price of the product does not include the cost of delivery, if any. The shipping cost is added to the product’s advertised price.

c) Prices in the online store can be changed by the SUPPLIER at any time without prior notification on the store page. The CLIENT pays the price that is announced at the time of making the request.

d) Price reductions in the online store are recorded by crossing out the price and adding the new price next to it.

Orders

a) By pressing the “Buy now” button, the CLIENT automatically becomes a party to this contract, as described in the Consumer Protection Act.

b) A product is considered to have been ordered or requested by the CUSTOMER once the CUSTOMER has received an email that the order is IN PROCESSING. If within 48 hours the CLIENT does not receive an email with a message that his order has been accepted and is IN THE PROCESSING PROCESS, then the given product is considered not ordered.

c) In case of an incorrect phone number or delivery address, the order is considered canceled and will not be delivered.

Delivery

a) The SUPPLIER undertakes to deliver without defect the products ordered in the CLIENT’s online store within the terms specified below.

b) The CLIENT undertakes to provide access to the delivery person at the address specified by him.

c) For the country – delivery is carried out by a courier company from OFFICE to OFFICE or from DOOR to DOOR and according to the company’s working hours.

d) The price of delivery is without specifying an exact time or other additional services. If the CUSTOMER wishes the order to be delivered at the exact time and day, the delivery costs are for the CUSTOMER’s account.

e) Delivery terms, provided that the address and telephone number of the CUSTOMER are confirmed on the day of the order or already exist in our database, are:

– for Sofia – from 1 to 3 working days from confirmation of the order, if there is no additional announced deadline.

– for the country – from 1 to 3 working days and according to the courier company’s schedule for servicing populated areas, if there is no additional announced deadline.

f) If the CUSTOMER does not provide access to the announced delivery address, the order is considered cancelled. If desired by the CLIENT, the order can be carried out after the expiry of the delivery period, but only on the condition that the CLIENT pays the transport and delivery costs.

g) The SUPPLIER is not responsible for the delay of the order due to the fault of the courier company.

Payment

a) Payment can be made:

b) By bank transfer, as the amount for the order must be transferred to the SUPPLIER’s bank account before the ordered products leave the warehouse.

c) Cash on delivery, the amount being paid at the time of receipt of the order by the courier.

d) By credit/debit card through a virtual POS terminal.

Cancellation and return of ordered and delivered goods

a) According to PPE, art. 55, the CUSTOMER has the right to refuse the purchased goods within 14 (fourteen) days of receiving them, without giving a reason and without paying any compensation. In this case, the SUPPLIER is obliged to reimburse the CUSTOMER in full the sums paid by him no later than 30 days from the date on which the consumer refused the goods. In this case, the transport costs are at the expense of the CUSTOMER.

The amounts are refunded in cash, by cash on delivery or to the client’s bank account. In the event that the payment was made with a bank card, the refund is carried out by ordering a reverse operation on the card with which the payment was made within 14 days. The user is obliged to store the goods received from the SUPPLIER, their quality and safety during the period under Art. 55, paragraph 1 of the Consumer Protection Act. In order for purchased products to be returned, it is a mandatory condition that they be in good condition, without being used and without breaking the integrity of the packaging. The products must correspond to the form in which they were received by the user. Products that do not meet these conditions according to the Consumer Protection Act are not subject to return or refusal. The SUPPLIER has the right to refuse the return of a product, in accordance with the current legislation.

b) When returning purchased goods, the transport costs are for the account of the CUSTOMER and are not refundable.

c) Products with the “Personalization” option selected are not subject to return or cancellation.

Returns and Complaints

Complaints can be made by the CLIENT if:

a) The delivered goods do not correspond to the ones ordered by the CUSTOMER.

b) The delivered goods were damaged during transportation.

c) The delivered goods have a factory or production defect.

d) The price announced on the website does not match the price that the CUSTOMER must pay.

e) The delivery deadline announced in Article 5, para. 5 of this contract.

f) Complaints under the above-mentioned points are made only at the time of delivery.

g) In case of complaints under the above-mentioned points, the transport costs are borne by the SUPPLIER.

h) Outside of the listed cases, the customer has no right to refuse to receive and pay for the goods ordered by him. Otherwise, he owes payment for the costs incurred for delivery and return of the goods, according to Art. 7, para. 2 of this contract.

i) For cases of refusal to receive the goods, a protocol is drawn up at the time of delivery. If the customer refuses to sign the protocol, it is assumed that his refusal to receive the goods is unfounded and he must pay the costs of delivery and return of the goods.

k) Complaints are accepted in a convenient way for the CLIENT – phone, email or otherwise, with the customer stating the reasons for the complaint. The SUPPLIER reserves the right not to accept the CLIENT’s complaint if it is considered unfounded, according to the current legislation of the Republic of Belarus.

l) The SUPPLIER is obliged to notify the CLIENT of his opinion on the phone or email indicated by him within 14 (fourteen) days of receiving the complaint.

Restrictions

a) The CUSTOMERS of this site have no right to copy, use or distribute texts, pictures, images or parts of the site without the express written consent of the SUPPLIER.

b) CUSTOMERS of this site have no right to overload the online store with fictitious requests or other information (flood).

c) CUSTOMERS of this site have no right to take a screenshot of the site without the express written consent of the SUPPLIER.

d) CLIENTS of this site have no right to perform actions that violate generally established rules of communication and communication, to perform malicious actions, spread viruses, etc., violating or damaging the rights or interests of third parties.

Declaration on the protection of personal data

a) The SUPPLIER guarantees the CLIENT the confidentiality of the provided information and personal data. The latter will not be used, provided or brought to the knowledge of third parties outside of the cases and under the conditions specified in these General Terms and Conditions. The SUPPLIER protects the CLIENT’s personal data, which became known to him when filling out the electronic form for making a purchase application, and this obligation is waived in the event that the CLIENT has provided incorrect data.

In compliance with current legislation and the clauses of these General Terms and Conditions, the SUPPLIER may use the CLIENT’s personal data solely and exclusively for the purposes provided for in the contract. Any other purposes for which the data is used will be in accordance with Bulgarian legislation, applicable international acts, Internet ethics, rules of morality and good manners. The SUPPLIER undertakes not to disclose any personal data about the CLIENT to third parties – state authorities, commercial companies, individuals and others, except in cases where it has received the express written consent of the CLIENT, the information is requested by state authorities or officials who, according to current legislation are empowered to request and collect such information. The SUPPLIER is obliged to provide the information under the law.

Dispute resolution

a) Disputes between the parties under these General Terms and Conditions shall be resolved through direct negotiations between them. In the event of failure to reach an agreement, each of the parties may request the assistance of the competent judicial authorities.

Applicable law

a) In the application and interpretation of these General Terms and Conditions, as well as for all issues not settled by these General Terms and Conditions, Bulgarian and European legislation shall apply.